We know how important it is for you to get the accurate information you need fast and we understand that you don’t have time to be messed about. That's why we're so passionate about providing you with the smoothest possible experience on our website and via our customer support.
Frank and Beans are located down under in Sydney Australia, our response times to email enquiries and social media messages may vary because of the different time zones. So, we've put together this list of answers to commonly asked questions about shipping, this will give you all the info you'll ever need right here at your fingertips. The answers to your own burning questions are very likely to be just a few seconds away in this comprehensive guide below. It's generally the fastest and simplest way to find the answers to every question you could ask.
If you can't find the answers you need below, please contact us here. We'll be very happy to help in any way we can.
*Business days apply **Depending on selected postal service ***Next business day shipping applies
^Check if your postcode is within the Australia Post Express network here
How much does shipping cost within Australia?
Orders to Australian addresses are FREE when you spend $60 or more in one order. International shipping is location-based, shipping prices depend on your international shipping address.
We also have three other shipping class options for Australian deliveries:
VIP Delivery $8.45
VIP Delivery Online Tracking $9.95
Express Delivery $17.95
International orders: choose between 3 delivery options, starting from $11.95.
International Standard, Priority and First Class options. Pricing is based on location and selected postal network speed.
How long will it take until my order arrives?
For Australian orders we currently have 4 shipping options available on checkout to choose from:
Free Shipping 5-12 Business Days
VIP Delivery 3-8 Business Days
VIP Delivery Online Tracking 2-4 Business Days
Express Delivery 1-2 Business Days
International 1-25 Business Days
Western Australia (WA), Regional, Country, Remote and Island locations can take extra additional days for final delivery to occur due to the distance from our Sydney warehouse to your shipping address. International orders are sent using DHL eCommerce, shipping times vary on the country's location. Average delivery times for International orders are between 5 - 15 business days, all international orders come with full online tracking. These shipping time guidelines below are based on estimates starting from the date your order was collected for delivery by DHL eCommerce:
New Zealand: 4-12 Business Days
Hong Kong / Singapore: 5-7 Business Days
China: 7-11 Business Days
Rest of Asia / Pacific: 7-12 Business Days
France: 5-7 Business Days
Germany: 6-10 Business Days
United Kingdom: 5-10 Business Days
Rest of Western Europe: 5-12 Business Days
Canada: 5-11 Business Days
USA: 5-9 Business Days
Russia: 9-21 Business Days
Rest of the World: 5-25 Business Days
For international orders shipped via Australia Post and DHL eCommerce, these orders are handed over to your country's local postal company for final delivery. For example, if your delivery address is in the USA, then your order will be delivered by USPS.
How much is international shipping?
Shipping starts at $11.95 depending on your country.
Do I pay import duty & tax on my order?
Although this doesn't always happen, international orders can incur taxes and duties as determined by the Customs Agency within the destination country. Assessment of duties and taxes is based upon the value of the order and the tax-free threshold for goods imported into your destination country. It's your responsibility as the recipient to pay any taxes or duties and any associated fees (often called "handling", "administrative" or "processing" fees) before collecting your order from your local post office or registered Customs agent. Most European countries (France, Germany, Spain, Netherlands, Italy, Poland, Ireland, Greece, Finland, Portugal etc) apply taxes and duties for parcels of 22 Euros or more. In the United Kingdom, the threshold value for imported goods is £15. We cannot mark international orders as a gift as a way of bypassing or reducing customs fees.
Quick Tip: Sometimes, imported Australian shipped products are mistakenly valued in the local currency instead of Australian dollars. (For example, goods with a value of $30 Australian dollars may be incorrectly valued at 30 Euros or £30 British pounds).To resolve this incorrect charge, you'll just need to present the Australian invoice and payment confirmation notice that we emailed you.
Where is my order?
Please note: If you're waiting longer than expected for your order to arrive, first try these quick solutions to common problems.
Quick Check List:
Double-check your shipping confirmation email to confirm that your delivery address is correct.
If you've selected a trackable shipping method, use your tracking number to see if your parcel is still on its way.
Double-check your inbox for a notification email from your local Post Office. This may have gone straight to your Spam or Junk folders.
Browse the sections above for full details on delivery timeframes for Australian Orders and International Orders. (These timeframes are only estimated as several factors can, unfortunately, delay a delivery). If you're still worried about the delivery of your order, simply contact us here.
When will my order be shipped?
All orders are sent for picking and packing within 6 - 12 hours. Once your order is inspected, picked and packed it is then collected by our courier within 6 - 12 hours. The total handling time from placing your order to having it sent out of our warehouse with our courier is between 12 - 24 hours not including weekends or public holidays. Depending on the postal option chosen dispatch from our warehouse can take from 6 - 72 hours
What countries do you ship to?
We ship our Underwear worldwide. Please allow 3-21 business days for delivery. For international orders shipped via Australia Post and DHL eCommerce, these orders are handed over to your country’s local postal company for final delivery. For example, if your delivery address is in the USA, then your order will be delivered by USPS.
If you require further assistance please visit our knowledge base by clicking here.