Privacy Policy

Last reviewed: 22 August 2026

This Privacy Policy explains how Frank and Beans collects, uses, holds and discloses personal information when you visit our Australian or New Zealand websites, create an account, place an order, contact us or otherwise use our services.

Who we are and which law applies

Frank and Beans Australia Pty Ltd (ACN 603 755 317), trading as Frank and Beans, operates the Frank and Beans online stores. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles for Australian customers, and the Privacy Act 2020 and Information Privacy Principles for New Zealand customers.

You may browse most of our website without identifying yourself. We need identifying and contact information when it is reasonably necessary to provide an account, order, delivery, return, support or another service you request.

Personal information we collect

Depending on how you use our services, we may collect:

• your name, contact details, delivery and billing addresses;
• account details, preferences and sign-in information;
• order, payment-status, delivery, return, exchange and store-credit information;
• messages, support requests, reviews, survey responses and other communications;
• device, browser, IP address, website activity, cookie identifiers and similar technical information; and
• information used to prevent fraud, secure accounts and comply with legal obligations.

Payment-card details are handled by our payment service providers. We receive the information needed to confirm and manage the transaction, but we do not intentionally store full payment-card numbers in our storefront systems.

How we collect personal information

We collect information directly from you when you use our website, account, checkout or Help Centre. We may also receive information from payment, delivery, marketplace, social sign-in, fraud-prevention, analytics and advertising providers, or collect technical information automatically through cookies and similar technologies.

If you give us personal information about another person, such as a gift recipient, you must have authority to provide it and should tell them about this policy where appropriate.

Why we use personal information

We use personal information to:

• provide accounts, process payments and orders, arrange delivery, and manage returns, exchanges, warranties and store credit;
• answer questions and provide customer support;
• personalise and improve our websites, products and services;
• send service messages and, where permitted, marketing communications;
• measure website performance and advertising, subject to applicable consent choices;
• detect and prevent fraud, misuse and security incidents; and
• meet legal, tax, accounting and regulatory obligations and resolve disputes.

Who we disclose information to

We disclose personal information only where reasonably necessary for the purposes above, including to payment providers, carriers and fulfilment partners, hosting and technology providers, customer-support providers, professional advisers, marketplaces you use, analytics and advertising providers, regulators and law-enforcement bodies where required by law, and a purchaser or adviser involved in a proposed business transaction.

Some service providers process or store information outside the country where you live. Depending on the service involved, locations may include Australia, New Zealand, the United States, the United Kingdom and countries in the European Economic Area. Provider locations can change; our Cookie & Storage Policy identifies key browser-storage providers, and you may ask us about relevant overseas handling through the Help Centre.

Marketing choices

You can unsubscribe from promotional email or SMS messages by using the unsubscribe option in the message. We may still send non-marketing messages needed for orders, accounts, security or support. Optional advertising and analytics cookies can be managed through the Cookie settings control where it is available.

Security and retention

We use reasonable technical and organisational safeguards designed to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure. No online system can be guaranteed completely secure.

We keep personal information only for as long as reasonably needed for the purposes described here, including legal, tax, accounting, fraud-prevention, warranty, transaction and dispute requirements. We securely delete or de-identify information when it is no longer required and the law permits.

Cookies and similar technologies

For full information, including the current cookie list and how to manage your choices, read our Cookie & Storage Policy.

Access, correction and deletion requests

You may ask to access the personal information we hold about you or correct information that is inaccurate, out of date, incomplete or misleading. You may also ask us to delete or restrict information we no longer need. Deletion is not absolute: we may retain information where reasonably required or permitted by law.

Submit your request through the Help Centre for the website you used:

• Australian privacy requests
• New Zealand privacy requests

We may need to verify your identity before disclosing or changing personal information. We will respond within the period required by the law that applies to you and will explain any refusal and available review or complaint options.

Privacy complaints

If you believe we have mishandled your personal information, submit a request through the relevant Help Centre above and describe the issue. We will investigate and respond within a reasonable period.

If you are not satisfied after giving us a reasonable opportunity to resolve the complaint, Australian customers may contact the Office of the Australian Information Commissioner, and New Zealand customers may contact the Office of the Privacy Commissioner.

Other websites and policy changes

Our websites may link to services operated by other organisations. Their privacy practices are governed by their own policies.

We may update this policy when our practices, providers or legal obligations change. The review date above shows when this version was last checked.