Shipping information
We know how important it is for you to get the accurate information you need fast and we understand that you don’t have time to be messed about. That's why we're so passionate about providing you with the smoothest possible experience on our website and via our customer support.
Frank and Beans are located down under in Sydney Australia, our response times to email enquiries and social media messages may vary because of the different time zones. So, we've put together this list of answers to commonly asked questions about shipping, this will give you all the info you'll ever need right here at your fingertips. The answers to your own burning questions are very likely to be just a few seconds away in this comprehensive guide below. It's generally the fastest and simplest way to find the answers to every question you could ask.
If you can't find the answers you need, please contact us here. We'll be very happy to help in any way we can.
- Transit insurance cover $100
- Delivered in 5 - 9 days*
- Dispatch within 72 hours
- Full online tracking emails
- Free exchanges
- Shipping via Australia Post, Couriers Please or Fastway
- Delivered in 3 - 8 days*
- Dispatch within 48 hours
- Partial online tracking
- Free exchanges
- Shipping via Australia Post, Couriers Please or Fastway
- Delivered in 2 - 4 days*
- Dispatch within 12 - 24 hours
- Full online tracking emails
- Free exchanges
- Shipping via Australia Post, Couriers Please or Fastway
- Delivered in 1 - 2 days*
- Dispatch within 12 hours
- Full online tracking emails
- Free exchanges
- Shipping via Australia Post Express where possible^
- Delivered in 3 - 21 days*
- Dispatch within 24 hours
- Full online tracking emails
- Free exchanges
- Shipping via DHL eCommerce
How much does shipping cost?
- VIP Delivery $7.95
- VIP Delivery Online Tracking $9.95
- Express Delivery $17.95
How long will it take until my order arrives?
- Free Shipping 5 - 9 Business Days
- VIP Delivery 3 - 8 Business Days
- VIP Delivery Online Tracking 2 - 4 Business Days
- Express Delivery 1 - 2 Business Days
Western Australia (WA), Regional, Country, Remote and Island locations can take extra additional days for final delivery to occur due to distance from our Sydney warehouse to your shipping address.
International orders are sent using DHL eCommerce, shipping times vary on Country location. Average delivery times for International orders are between 5 - 15 business days, all international orders come with full online tracking.
These shipping time guidelines below are based on estimates starting from the date your order was collected for delivery by DHL eCommerce:
- → New Zealand: 3 to 5 Business Days
- → Hong Kong / Singapore: 5 - 7 Business Days
- → China: 7 - 11 Business Days
- → Rest of Asia / Pacific: 7 - 12 Business Days
- → France: 5 - 7 Business Days
- → Germany: 6 - 10 Business Days
- → United Kingdom: 5 - 10 Business Days
- → Rest of Western Europe: 5 - 12 Business Days
- → Canada: 5 - 11 Business Days
- → USA: 5 - 9 Business Days
- → Russia: 9 - 21 Business Days
- → Rest of the World: 5 - 21 Business Days
What is your mailing address?
- Frank and Beans Underwear
- PO BOX 714
- WAHROONGA NSW 2076
- Australia
How much is international shipping?
Do I pay import duty & tax on my order?
Although this doesn't always happen, international orders can incur taxes and duties as determined by the Customs Agency within the destination country. Assessment of duties and taxes are based upon the value of the order and the tax-free threshold for goods imported into your destination country.
It's your responsibility as the recipient to pay any taxes or duties and any associated fees (often called "handling", "administrative" or "processing" fees) before collecting your order from your local post office or registered Customs agent. Most European countries (France, Germany, Spain, Netherlands, Italy, Poland, Ireland, Greece, Finland, Portugal etc) apply taxes and duties for parcels of 22 Euros or more. In the United Kingdom, the threshold value for imported goods is £15. We cannot mark international orders as a gift as a way of bypassing or reducing customs fees
Quick Tip: Sometimes, imported Australian products are mistakenly valued at the local currency instead of Australian dollars. (For example, goods with a value of $30 Australian dollars may be incorrectly valued at 30 Euros or £30 British pounds).
To resolve this incorrect charge, you'll just need to present the Australian invoice and payment confirmation notice that we emailed you.
Where is my order?
Quick Check List:
Double-check your shipping confirmation email to confirm that your delivery address is correct.
If you've selected a traceable shipping method, use your tracking number to see if your parcel is still on its way.
Double-check your inbox for a notification email from your local Post Office. This may have gone straight to your Spam or Junk folders.
Browse the sections above for full details on delivery timeframes for Australian Orders and International Orders. (These timeframes are only an estimate as several factors can, unfortunately, delay a delivery). If you're still worried about the delivery of your order, simply contact us here.
Can I see the status of my order?
When will my order be shipped?
Can I track my order?
Can I send my order to another address?