Privacy Policy

This privacy policy sets out how Frank and Beans Underwear uses and protects any information that you give Frank and Beans Underwear when you use this website. Frank and Beans Underwear is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Frank and Beans Underwear may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  
  

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other website

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected].

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

How to request data deletion

At Frank and Beans Underwear, we respect your privacy and provide you with the right to have your personal data removed from our systems. If you wish to have your personal data deleted, please follow these steps:
Submit Your Request: Contact us at [email protected] with the subject line "Data Deletion Request". Please provide us with enough information to identify you in our system, such as your full name and email address.
Verification of Identity: For security purposes, we may require additional information to verify your identity before proceeding with the data deletion.
Processing Your Request: Once your identity is verified, we will proceed with the deletion of your personal data from our active systems. We will complete this process within 30 days of verifying your identity, unless otherwise required by law.
Confirmation: After your data has been deleted, we will send you a confirmation email. Please note that some information may be retained in our backup systems until the backup is overwritten or deleted as part of our regular data protection procedures.
Legal Exemptions: In certain cases, we may be unable to delete your data due to legal or regulatory requirements. In such instances, we will inform you of the reasons why your data cannot be deleted.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Meta (Visitor Action Pixel)

We use Meta's Visitor Action Pixels (formerly known as Facebook Visitor Action Pixels) from Meta Platforms Inc. (1 Hacker Way, Menlo Park, CA 94025, USA) and, for EU residents, Meta Platforms Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland) on our website. This technology helps us track user behaviour after they click on an ad on Meta platforms, including Instagram and Facebook, leading them to our website. This tracking enables us to assess the effectiveness of our ads on Meta platforms for statistical and market research purposes.

Data Handling:

Anonymity: The data collected is anonymous to us; we do not see personal data of individual users. However, Meta stores and processes this data, which may link it to your Meta user account and use it for its advertising purposes, in accordance with Meta’s Data Usage Policy.
Ad Personalisation: Meta and its partners may use this data to display targeted advertisements on and off their platforms. A cookie may also be stored on your device for these purposes.
Legal Foundation: The use of Meta Visitor Action Pixels is based on Article 6(1)(f) of the GDPR, which allows us to process personal data where necessary for the purposes of the legitimate interests pursued by us, namely analyzing and optimizing our advertising strategies.

Your Rights: You have the right to object to this form of data collection. If you wish to opt out of the collection and use of your data by Meta's Visitor Action Pixels, you can do so by adjusting your ad settings at Meta Ad Preferences. Opting out will not stop you from seeing ads, but it will prevent Meta from using your data for targeted advertising.

Google Analytics

We use the Google Analytics service from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”) to analyze our website visitors. Google uses cookies. The information generated by the cookie about the use of the online product or service by users is generally transferred to a Google server in the USA and stored there. Google will use this information on our behalf to evaluate the use of our online products and services by users, to compile reports on the activities within these online products and services and to provide us with further services associated with the use of these online products and services and the use of the internet. Pseudonymous user profiles can be created from the processed data.

We use Google Analytics only with IP anonymization enabled. This means that Google will truncate the IP address of users within Member States of the European Union or in other states that are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there.

The IP address transmitted by the user’s browser is not merged with other Google data. Users can prevent cookies from being stored by adjusting the settings to their browser software accordingly.

The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. Users can prevent the collection of data generated by cookies by downloading and installing the browser plug-in that is available at the following link:  http://tools.google.com/dlpage/gaoptout?hl=en.

If you visit our website using a mobile device, you can deactivate Google Analytics by clicking on the following link: Click here.

Mirosoft Bings Ads

We use the conversion and tracking tool Bing Ads from Microsoft Corporation (One Microsoft Way, Redmond, WA 98052-6399, “Microsoft”) as part of our website. Microsoft stores a cookie on the user’s computer to enable an analysis of the use of our online services. The prerequisite for this is that the user has accessed our website through an ad from Microsoft Bing Ads. This enables Microsoft and us to know that someone has clicked on an ad, has been redirected to our online services and has reached a predetermined target page. We only see the total number of users who clicked on a Bing ad and were then forwarded to the target page (conversions). No IP addresses are stored. No other personal information about the identity of the user will be disclosed.

Users can find further information on data protection and the cookies used at Microsoft Bing ads in Microsoft’s data protection declaration: https://privacy.microsoft.com/de-de/privacystatement.

The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. If you do not wish to participate in the Bing Ads tracking process, you can communicate your objection to Microsoft here: http://choice.microsoft.com/de-DE/opt-out.